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ORDERING & PAYMENT
SALES TAX
Applicable sales tax will be added to all purchases.
PAYMENT OPTIONS
We accept PayPal payments. We do not accept personal checks, money orders or direct bank transfers. Note:- Your account will not be charged until your order actually ships.
USING STORE CREDIT
To use a store credit, sign into your Ritlana account; you will see your store credit on the "My Account" page. Upon checking out, the store credit will automatically be deducted from your total. In case you do not use the entire store credit the remainder will go back into your Ritlana account to be used on future purchases.
SIZE & MEASUREMENT CHARTS
Please see our Fit Guide for general information on sizing. If you have specific questions regarding size of an item or measurement guidelines, please email our customer care department at care@ritlana.com.
ADDING ITEMS TO YOUR CART
When viewing an item on the product detail page, you may add an item to your cart by simply selecting your size and specifying quantity needed. Then, to add the item to your cart, you can simply click the "Add To cart" button.
PLACING AN ORDER
After you have added an item to your cart, you will be prompted to review your cart. Here, you may review all items in your cart, update quantities, remove items or return to the product detail page. Once you have reviewed the items in your cart, you may either continue shopping or proceed to check out and place your order.
CHECKING OUT
- Step 1 By clicking the "Check Out" button in your cart, you will be asked to either sign-in to your account or if you do not have an account you will be asked to create an account.
- Step 2 If you do not have an account, you will be asked to enter your billing address information. If paying by credit card, you will need to make sure that this billing address matches exactly what the credit card company has on file. If your billing address is the same as your “ship to address” you may proceed to the next step. Or, you may edit your shipping address to a different address by clicking edit.
- Step 3 Next choose which shipping method you would like to use for delivery.
- Step 4 To complete your order, simply confirm by reviewing the order totals and entering in your payment information. We accept Visa, MasterCard, Discover and American Express credit card payments through PayPal. Then click the "Complete Order" button. Upon completion, you will be given an order number and you will receive an email confirmation of your order details.
PLACING AN ORDER BY PHONE
Presently we are not accepting any order by phone. We are presently setting up the process to take your order quickly by phone. For help write to us at care@ritlana.com or contact us through Live chat during business hours.
VERIFICATION AND SHIPPING
At the time of placing the order, do consider to make sure that you enter the billing address and contact information as it appears on your credit statement. If the given information does not match exactly what your credit card has on file, your order may be held pending verification. This may lead us to contact your directly. When providing your shipping address information, be sure to check that the zip code, city and state are correct. If according to delivery service's records, this information does not match their records, we may have to contact you to update this information and this may delay your order.
PROP 65 (For California Citizens)
California's Proposition 65 entitles California consumers to special warnings for products that contain lead and other chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We value our customers, and hope the following information helps with your buying decisions. WARNING: The materials used in this product contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Please note that by posting this Proposition 65 warning, we are notifying you that one or more of the Proposition 65 listed chemicals may be present in a product. With Ritlana products, the exposure to these chemicals may be of no significant risk to you, but out of caution, we have elected to place this warning on our site to make sure our customers are informed.
For more information on Proposition 65, please click here. To learn more on lead-related FAQs, click here.